Finding Your MAC Address

To add your box, we would recommend using the automatic discovery tool. This will only work for boxes running our firmware.

If that's not working for you or you just need the mac, here's what you should do.


Using Your Router

If your box is online and plugged into your router, you should be able to see it in your list of devices in your router's settings. To find this, log into your routers settings and have a look for something like 'connected devices'. Each router is different.

If you can't do this... 


TPLink

The correct mac address is NOT the one listed on the bottom of the access point. To find this we recommend you try two things:

  1. Check the mac in your router's DHCP leases
  2. Use the local portal on the box to find it

Dlink DIR 505

The mac on the case is not the right mac.

To find this we recommend you try two things:

  1. Check the mac in your router's DHCP leases
  2. Use the local portal on the box to find it

Ubiquiti Unifi

To find the mac address, we recommend you try three things:

  1. Check the sticker on the AP itself
  2. Check the mac in your router's DHCP leases
  3. Use the local portal on the box to find it

Ubiquiti Airrouter

The correct mac address is NOT the one listed on the bottom of the access point. To find this we recommend you try two things:

  1. Check the mac in your router's DHCP leases
  2. Use the local portal on the box to find it

Engenius

To find the mac address, we recommend you try three things:

  1. Check the sticker on the AP itself
  2. Check the mac in your router's DHCP leases
  3. Use the local portal on the box to find it

OpenMesh

To find the mac address, we recommend you try three things:

  1. Check the sticker on the AP itself
  2. Check the mac in your router's DHCP leases
  3. Use the local portal on the box to find it

Aruba

You'll find your mac addresses listed in your Aruba Portal as so.


Ruckus

You'll find your mac addresses listed in your ZoneDirector as so.


Meraki

You'll find your mac addresses in your Meraki dashboard as so.